All transactions are processed in AUD.

Shipping and Delivery Policy



- Order must be placed before Midnight 18th of December.
- Promotion excludes Big & Bulky items.
- Standard shipping rates will still apply.


Products are derived Australia wide using Australia post [ registered post ] shipping cost will be cost by weight and size or order. Orders are dispatched within 24 hours and delivery between 2-10 working days.

Customer Service Policy

At Charlottes Web we value every customer

if you have any problems please contact the shop via email or phone

Exchange, Returns, and Refunds Policy

Please choose carefully before you buy.

For faulty products Charlottes Web offer a 7 day return from the received date. If your product is faulty it will be replaced with identical product, if the product can not be replaced you have the option of choosing another product of the same value. Please include a copy of your invoice with your product. Charlottes Web doesn’t do returns on sale items so please choose carefully.


When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .