Charlottes Web Store Policies

Shipping & Delivery Policy

Shipping & Delivery Policy

Products are derived Australia wide using Australia post [ registered post ] shipping cost will be cost by weight and size or order. Orders are dispatched within 24 hours and delivery between 2-10 working days.
Customer Service Policy

Customer Service Policy

At Charlottes Web we value every customer

if you have any problems please contact the shop via email or phone info@charlottesweb.net.au 03-55721167

Exchange Policy

Exchange Policy

Please choose carefully before you buy.

For faulty products Charlottes Web offer a 7 day return from the received date. If your product is faulty it will be replaced with identical product, if the product can not be replaced you have the option of choosing another product of the same value. Please include a copy of your invoice with your product. Charlottes Web doesn’t do returns on sale items so please choose carefully.

Currency

Currency

All transactions are processed in AUD.
Security

Security

When purchasing your financial details are passed through a secure server utilising the latest 128-bit SSL (Secure Socket Layer) encryption technology. If you have any questions regarding our security policy please contact our customer support centre at info@tinitrader.com.au.