CURRENCY
All prices quoted on the charlottes web site are quoted in Australian dollars and are inclusive of GST....Charlottes web does reserve the right to change prices at any time without notice.
PRIVACY POLICY
Charlottes Web values your business and therefore our customers privacy is of absolute utmost importance to us.We are totally committed to the security and appropriate usage of any personal details we may collect from you at any time during your shopping experience.Please be assured that as you patronise our business, any information we request from you is for our own personal use within the charlottes web experience and to offer you updates and news of promotions and instore seasonal arrivals.Your private details will never be passed on to any 3rd party unless required to do so by law.
TRADING TERMS
Charlottes Web are delighted to be able to offer you fast and reliable next business day shipping after receipt of payment.We are shipping items from Hamilton in Western Victoria, so allow 2-3 working days for your exciting parcel to arrive,or longer depending on the area being dispatched to.Whilst Charlottes Web do always endeavour to ensure a prompt dispatch of your parcel...sometimes (in the event of a particular item being sold out or unavailable at the time) it may take longer, but we will if necessary contact you immediately and attempt to work together to organise an item being put on back order or a replacement item being dispatched to you if preferred.
REFUNDS AND EXCHANGE POLICY
Please keep in mind that we do wish for all of our valued customers to be delighted with their Charlottes Web online shopping experience.With this in mind we welcome your comments and feedback at any time.Charlottes web staff do quality check all items prior to packing your orders,however if you do find any item is damaged or faulty when you unwrap your parcel, please notify us on 03 55 721167 within 5 working days and the item will be either replaced or a credit note issued or a refund provided.Please note that postage costs are non refundable.Please ensure that returned items are sent to us unused/unworn condition and in original packaging with all swing tags attached to garments.If you simply want to exchange your item based on colour or size please send the item to the address above within 48 hours of receipt and include $5 postage fees for the return delivery of your item.Naturally products that have been damaged due to obvious misuse will not be returnable and all sale items are non returnable unless faulty.
Remember you can call our friendly staff at our hamilton retail store on 03 55 721167 mon - fri 930 - 530 and sat 930 -130 if you have an exchange/ return enquiry.
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